Frequently Asked Questions

Q. Why doesn't the map show the location correctly?
A. If the "View Map" link next to the listing is not showing correctly, the address information may need altering slightly or the marker itself moved.  In order for the map link on to function properly, please refer to the guide to formatting the address information which can be found on the desktop version.
Step 3 of the "Amend Listing" system allows you to move the marker to the exact longitude and latitude of your company and we will use that instead UNLESS you choose not to display your address whereupon the marker is set to the suburb.
Please remember that the map is a free service provided by MapQuest™.  As such, has no control over the placement of the marker, nor the map itself, other than via the address information supplied.

Q. How do I add my company?
A. Unfortunately, this is not possible on the Mobile version. Please use the Add Your Listing tab/link in the navigation available on the desktop version of this site.  It's a short, simple process.  Make sure to keep an eye out for the confirmation email so as to click the confirmation link.

Q. What features do I get if I add my company?
A. This is a comprehensive list of all the free features when you add or amend your listing:

  1. Your business name
  2. A "tag line" that describes your business motto
  3. Inclusion in up to 6 business categories
  4. Your street or mailing address. This can be turned off if you wish
  5. Your email address not displayed but is in a "spam proof" system
  6. Your web site URL linked to your web site provided it meets our conditions
  7. A contact name for your company
  8. The year your business was established
  9. The payment types you accept
  10. Your hours of operation
  11. A list of possible attributes like Star Rating and Alcohol Licence etc
  12. Up to nine images
  13. Up to nine products and/or services
  14. Links to your social networks - Twitter, Facebook etc
  15. Embedded YouTube video
  16. Reviews that you approve to be shown
  17. A primary and an alternative phone number
  18. Your fax number
  19. Your premises shown on a MapQuest™ map

Q. How do I amend my company details that are incorrect?
Unfortunately, this is not possible on the Mobile version. Please use the Amend Listing link under your company details in the desktop version after you've done a search for your company.  It's a short, simple process.  We'll send you a confirmation email, then phone your original number to make sure you are not attempting to alter someone else's information.

Q. I work from home.  Do I have to supply my address?
A. We require your address to verify your company is legitimate.  We prefer a way for your customers to contact you, however, we do respect privacy.  In this case a P.O. Box may be used.

Q. Can I have more than 1 listing for my company?
A. ONLY If you have actual premises in multiple locations, may you create a new listing for each location.  You must qualify the extra business name by appending the suburb location.
ie UK Local Search, London and UK Local Search, Edinburgh would be 2 separate entries.

Q. I've tried to add my company.  Why isn't it visible yet?
A. It may take a couple of working days to complete the addition process as every request is reviewed by staff.  If it has been longer, it is most likely that we are waiting for you to click the link in the confirmation email we sent to ensure the details are correct otherwise your request may have failed to comply with the terms and conditions.

Q. What are the Terms and Conditions for adding/updating my companies details?
A. The Terms and Conditions can be found on the legals page.

Q. Why will you not link to my website?
A. There are a number of reasons for this, all of which are detailed on the Terms and Conditions page under the other restrictions section.

Q. I've requested that my listing be removed/amended. Why do my details still come up when I search on Google or Yahoo etc?
A. We have removed/amended the listing from as requested, however we have no control over the results that come up from searches on Google and other search engines. Google and other search engines save their data from websites and only update these every fortnight or so. Your listing will be out of other search engines when next they re-index If you click on the link however, and review the page, you will find you are not mentioned or the info has been updated whichever is applicable.

Q. Where did my details come from to be on this site?
A. Most of the details on this site were found on publicly available internet sites.